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Frequently Asked Questions
WHAT IS SHINEPAGES?
So glad you asked!
ShinePages is an online platform to build websites, sales funnels, landing pages, blogs, eCommerce stores, online courses, appointment bookings and more. With a monthly or annual subscription, we give you the tools to build it all yourself quickly & easily - no coding required.
With ShinePages you no longer need to tie multiple tech platforms together yourself. Our platform replaces:
1) Website Builders (like Wix, Weebly, Squarespace, Wordpress, etc.)
2) Landing Page & Sales Funnel Software (like ClickFunnels, LeadPages, etc.)
3) Online Course Hosting Software (Like Teachable, Thinkific, Kajabi etc.)
4) Appointment Booking Calendars (like Calendly, Acuity etc.)
5) eCommerce Platforms (Like Shopify, BigCommerce etc.)
6) Blogging Platform (Like Blogger, Wordpress, etc.)
PLUS we have a full email marketing & automation* platform built right in as well!
(Each ShinePages plan has a certain number of Free subscribers. After that, the rates for email subscribers are as follows: See Email Pricing)
CAN I CONNECT MY OWN DOMAIN?
Yes!
In fact, you can use multiple custom domains for your site and sales funnel(s), depending on your ShinePages plan.
All ShinePages sites & funnels include a built-in domain URL that ends in .shinepages.com.
To use a custom domain instead (ie: www.yourowndomain.com) you would simply connect the domain(s) you own (having purchased from a 3rd-party domain registrar like ShinePages Domains or NameCheap, for example).
Don't worry - we give you all the instructions on how to make this simple switch! (or if you purchase from our sister site ShinePages Domains - we can actually set it up for you!
IS HOSTING INCLUDED?
Yes!
We host your sites and funnels for you. There is no need to pay for a third-party hosting platform with ShinePages. We take care of updates and backups and automatically provide you with an SSL certificate for each site/funnel on your project to ensure everything is secure.
WHAT IF I'M NOT TECH SAVVY?
No Problem!
While ShinePages is a powerful, feature-rich platform - our simple drag + drop tools, beautiful plug + play templates and flexible, intuitive interface was MADE for tech-newbies!
Plus, we offer TONS of training videos, a full searchable KnowledgeBase, LiveChat and Email support and a FREE "Launch Blueprint" course to help you learn our platform and set up your business online. We truly take you step by step from start to launch!
We know your time is precious, so our goal is to make setup quick and easy so you can shine your light, online! ✨
HOW LONG WILL IT TAKE ME TO BUILD MY SITE?
It Depends!
Some people can build out a website or a funnel in just a few hours. Others take a week, and still others spend weeks or months. It really depends and the process is up to you!
Our FREE "Launch Blueprint" course offers step-by-step video tutorials to guide you from start to launch quickly, and we are always available via LiveChat and email support.
We will say that if you are clear on your audience, know your business and offers well and can gather up some images of your own (or use stock images from sites like pexels.com), you're sure to find ShinePages to be the fastest and easiest builder out there!
Questions on Domains & Emails:
Do I HAVE to buy my domain name (or email address) thru ShinePages Domains?
No. :) You can purchase your domain name and email address from ANY domain registrar.
There are many place to buy a domain name: GoDaddy, Namecheap, Google Workspace, Domains.com and others - and we provide help center articles to walk you thru the simple steps to update your own DNS Records on these different platforms.
However, if you purchase a domain name thru ShinePages Domains (Yes, it's a separate website from ShinePages.com) we will not only give you a fair price, we'll also be able to set up those DNS records FOR you if you wish. One less "tech thing" to think about!
What is the difference between "website hosting" and "domain hosting"?
While related, website hosting and domain hosting are two different services.
Web hosts store content, like website pages, funnel pages, course pages, etc. on internet servers.
Domain hosts provide domain names, which are the addresses that help visitors access website content. (ie: www.yourdomainname.com)
ShinePages
is your Website Host. We host your website and your funnels as well as the tools to build and customize in the Builder, your Store and all your products, your Contacts, your Appointments, your Files and your Email campaigns and Automations. We also provide you with an SSL certificate to keep your websites and funnels secure.
ShinePages Domains
can be your Domain Host if you choose. This separate site is where you can purchase and host your domain names/URLs and your business email addresses/inboxes.
Note that Domains.ShinePages.com is a different site than ShinePages.com and is separate from the "ShinePages plans" of Spark, Glow, Shine, etc.
While other platforms may sometimes "bundle" website hosting and domain hosting together in one "package" or "plan" - they are indeed two separate and distinct things and typically can be separated (and paid for separately as well). This "bundling" can often be a cause of confusion where people don't know where they purchased their domain name, how much it costs, what the difference is between the two or how to access their domain's DNS records.
We have chosen NOT to offer "bundles" of web hosting and domain hosting together at this time. Should you choose to purchase a domain name or business email address from "ShinePages Domains" it would be a separate transaction from your "ShinePages" plan (Spark, Glow, Shine, etc.). We will however be able to gain access to the DNS records area of your domain to help set up the connection between your domain and your ShinePages website for you.
Links:
ShinePages - https://shinepages.com
Website hosting, Funnel hosting, store, contacts, appointments, emails & automations, files, SSL certificate and more.
ShinePages Domains - https://domains.shinepages.com
Domains and Business email addresses
Do I NEED a business email address?
Yes and No. :)
YES, IF you'd like to send mass marketing emails (newsletters, email blasts, etc.) OR set up automated email sequences using the ShinePages "Emails & Automations" functionality. In that case you will need a "business email address" (ie: yourname@yourwebsitedomain.com) that matches your website domain. Note that you cannot use a free gmail, yahoo, prontomail, etc. email address to send these types of marketing emails as "Campaigns" or "Automations" within ShinePages.
Bonus tip: We believe that a "business email address" looks more professional and polished than a free "gmail" email address - and gives an impression of legitimacy to others. While not "necessary" to have if you aren't planning to use the ShinePages Emails & Automations feature - it may be an investment to consider for your business regardless. :)
NO, IF you DO NOT plan to use ShinePages Emails & Automations (or really any third party "email marketing" platform - as most platforms like Mailchimp, MailerLite, etc. also do not allow or do not recommend free "gmail email addresses") and instead plan to only communicate with your clients via your own email inbox.
Note: Using ShinePages (or any other email marketing platform) does not replace your own email inbox. You will still receive and send normal email communication back and forth with contacts via your own email in-box regardless of whether you have a paid "business email address" or a free gmail/yahoo/etc. email address.
In other words - if someone "replies" to an email you send out via an Email Campaign or Automation - it will show up in your own email inbox where you can continue the back and forth communication with that person.
Final note - All "system generated" or "transactional" emails such as order confirmations will automatically come "From" a no-reply email straight from ShinePages and will appear to be "From" your business name as set in your Website Settings. You do not need to supply your own email address for these transactional emails.
Is a Domain name included with my ShinePages Plan? (Spark, Glow, Shine or ShinePro)
At this time, NO, a Custom Domain name (ie: www.yourbusinessname.com) is not included in your ShinePages plan, however we do provide you with a "system domain".
Your provided "system domain" will look like: https://yourchosennamehere.shinepages.com and is an active, live link to your website or funnel. Before you connect your purchased "custom domain" - you can use your "system domain" to share a link to your site.
You do not NEED to purchase or connect a "Custom Domain" to your website or funnel at any time - you can use your provided "System Domain" instead. However, we find that most people want to have a fully-branded domain name and will purchase a custom domain name for that reason.
See the FAQ above regarding the difference between "Website Hosting" and "Domain Hosting" to read why we do not currently "bundle" websites and domains together.
Do I need to purchase an SSL certificate or other "protection" for my domain?
No. :)
If you are hosting your website with ShinePages we provide an SSL certificate with every plan to cover all websites and funnels on your project. Your site(s) will be secure already and typically no other "protection" is needed.
If you purchase a domain name from ShinePages Domains but do not host your website with ShinePages, you will want to check with your website hosting platform to see if they supply SSL certificates or not. If they do not - you can add-on an SSL certificate when purchasing your domain.
What if I need help?
We're here to support you!
Through our partnership with GoDaddy - you actually have TWO forms of support when purchasing your Domains and Business email addresses.
To get your newly purchased domain connected to your ShinePages website or funnel - send us at email at support@shinepages.com and let us know you're ready to connect. Supply your name, email and the domain name you purchased and we can get you all set up!
If you have more technical questions on the set-up of your email inbox or anything else - GoDaddy customer support is available via phone at (480) 624-2500